Privacy Policy

Last Updated: 26 August 2026

At Hidden Spring Resort, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

Hidden Spring Resort, located at Opp. Cipla Unit 1, Rangpo, East Sikkim, Sikkim, provides accommodation, Sikkim and Darjeeling tour packages, and car rental services.

1. Information We Collect

When you contact us, make a booking, or enquire about our services, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Travel dates
  • Number of guests or travellers
  • Accommodation requirements
  • Tour or car rental requirements
  • Pickup and drop-off details
  • Any other information you voluntarily provide to us

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We may use the information you provide to:

  • Respond to your enquiries and requests
  • Process accommodation bookings
  • Arrange Sikkim and Darjeeling tours
  • Arrange car rental and transportation services
  • Communicate with you about your booking or enquiry
  • Provide customer support
  • Send important updates related to our services
  • Improve our website, services, and customer experience
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our services without your consent, unless required or permitted by law.

3. Sharing of Information

We may share relevant information with trusted service providers when it is necessary to provide the services you have requested. For example, information may need to be shared with hotels, drivers, transport providers, tour partners, or other service providers involved in your booking.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, or property.

We do not sell or rent your personal information to third parties.

4. Payments

If you make a payment for a booking or service, payment information may be processed through the relevant payment service provider. Hidden Spring Resort does not necessarily receive or store your complete card, banking, or payment credentials.

You should review the privacy policy of the payment provider used for your transaction for information about how it handles your payment data.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, and provide a better browsing experience.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functions.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, comply with legal obligations, and fulfil other legitimate business purposes.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices. Hidden Spring Resort is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

9. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us. You may also contact us if you believe that the information we hold about you is incorrect or if you have questions about how your information is being used.

To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updated version will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Hidden Spring Resort
Opp. Cipla Unit 1, Rangpo, East Sikkim, Sikkim

Phone: +91 86534 55947
Email: hiddn.spring5@gmail.com

For questions or bookings, call us at +91 86534 55947.